An arrogant corporate executive, egocentric on account of position, unique skills, or experience, is like a deluded self-conceited school principal, who day after day flaunts military experience and prowess before the school, with a shrill threat to ruthlessly ‘crush’ any kid or group who acts disrespectfully or disruptive of authority. You are like a college Vice Chancellor who becomes so powerful and so important that he comes to work escorted by heavily guarded Rapid Response Force personnel at the expense of state and poor educational institution. Subject demands a standing entree by all college functionaries and students as he walks with unassuming gait from in and out a prowling stately office, surrounded by hunger stricken peasant workers.
The atmosphere of arrogance, just like that of love and trust, is infectious as a West Nile epidemic; however unfortunately, to two starkly opposing ends. Our trading and retail outlets, healthcare facilities, transportation, gaming and hospitality networks, among others, seem to be most hit by incidences of disruptive behavior among different classes of workers and operators. These are places with most human traffic who on a daily basis throng our work floors with unimaginable display of wealth and x-rays of wealth potentials, or depend on us and the operating system for wealth, health, ultimate general safety and well-being.
It starts with one and spreads to all. Usually, one unit manager, class teacher or healthcare practitioner comes in with a better-than-thou attitude and princely-baked super-stock mentality. Sometimes, it is a store manager. Other times, a stores controller, and sometimes, one of the technical operators distinguished. Sometimes, it is a unit Director, a supervisor, an administrative assistance. Often times, it is the one with an acclaimed social class, extra perfunctory college honors and a great Alma Matter cloud. Harvard, Yale or Cambridge! It may be one who pulls in to work with some over-the-league car brand or a limousine. It may as well be one with a rich well-known spouse, a friends-with-benefits fraternity with the Boss(s), or a possessor of other forms of psycho-aesthetic objects of social importance.
Sometimes, it is a doctor. Other times, a nurse, and sometimes, one of the technical operators distinguished. Sometimes, it is a unit Director, a supervisor, an administrative assistance. Often times, it is the one with an acclaimed social class, extra perfunctory college honors and a great Alma Matter cloud. Harvard, Yale or Cambridge! It may be one who pulls in to work with some over-the-league car brand or a limousine. It may as well be one with a rich well-known spouse, a friends-with-benefits fraternity with the Boss(s), or a possessor of other forms of psycho-aesthetic objects of social importance.
When arrogance comes to work, order and trust disappear. Teamwork and professionalism grind down and good customer service suffers when one team member – top, middle or bottom, plays mischief. Case in point: When a leech is seen in the sand, usually, no livestock ever feels safe or homely again. Everyone is both seeking and building defensive habits or is looking for ways to attack and get rid of the unwanted antibody. Arrogance breeds contempt, both on the perpetrator and the system or organization he represents. It doesn’t matter how you spin it, retail outlets with arrogant managers and customer service personnel tend to receive the worst reviews, public trust and opinion. Healthcare facilities with volatile unfriendly work atmosphere among its workers big and small, or across with patients and families, leave nothing but a sour taste in the mouth of everyone associated or looking up to it for answers to their critical health needs.
Nations with arrogant representatives and ruthless political leaders stand to attract regional and international disfavor all around them. Our healthcare facilities tend to be one place where arrogance and social impudence is being given a crude new welcome and unchecked access to negate meaningful effort of hardworking and compassionate men and women who live their lives for one and all. In several places, innocent co-workers suffer. In other cases, patients and their families! A practice and structure that once held the best of noble and nurturing minds.
Steve C. Ibeawuchi, M.Com
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